Details: ?Manages assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and manages staff.•Manages client contract renewal activities with the primary goals of retaining client, obtaining multiple year agreements and maintaining or improving profitability.•Maintains consistent and regular client communications. Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, Rx Updates, and Catalyst Rx news. Prioritizes and conducts regular on-site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies.•Manages account team and ensures that all client specific requirements are met including but not limited to (1) maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co-pay structures and that information is accessible to Customer Service Pharmacy Technicians; (2) documenting plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirms the plan change is completed and accurate; (3) following all audit requirements. Reviews Benefit Design Summary documents at least annually with clients and receives appropriate client signature approval.•Maintains a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensures that all assigned contracts are monitored and reported as stated in the terms.•Manages and mentors client services team members on creating and delivering client presentations, implementation activities and daily client interaction; Provides staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals. Develops strategies for staff development and retention.•Participates in recruitment activities for prospective employees.•Establishes multiple corporate relationships and participates in client sponsored events/charities. Cultivates in-group growth through these relationships.•Stays abreast of industry trends and developments and demonstrates strong communication skills in presenting these to clients and staff. Demonstrates expertise in pharmacy benefit strategies and Catalyst Rx clinical programs.•Supervises and assists in the development of client specific implementation plans and manages overall client implementations, including but not limited to written signature of approval by the client of the Benefit Design Summary within 30 days of the client?s effective date with Catalyst Rx.•Provides leadership to client services team members in departmental and corporate initiatives.•Provides regular feedback to management team regarding client requirements and business development opportunities.•Provides training, support and direction to customer service representatives and staff as necessary. Updates the web tool with appropriate client specific information, e.g. member communication materials, formulary exceptions, exception documents. Educates and assists clients in using help desk for day-to-day inquiries.•Participates in sales preparation meetings and finalist sales presentations as necessary.•Ensures quick response and follow-up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours. Follows-up with client within 24 hours after issue resolution.•Regularly attends and actively participates in company meetings as requested.•Participates as preceptor/mentor to new staff as requested. Assists in the development of ongoing training topics and materials for staff.•Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Catalyst Code of Conduct, Business Ethics Policies and Procedures and other polices and procedures applicable to position.•Actively participates in Catalyst?s Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or Catalyst?s policies and procedures via Catalyst?s Procedures for Reporting Incidents of Possible Improper Employment Practices, Misconduct, or Improper Financial/Accounting Practices.•Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate.•Performs other duties as assigned to meet corporate objectives.•Provides support to other departments as requested.•Significant travel required.
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