Service Quality Group - Sr. Project Manager- 12022493

Details: Office Location / Address:  DE-DELAWARE CAMPUS (LAND) ONE PENNS WAY NEW CASTLE DE 19720 USA - 10514 Education Level:  Bachelor's Degree Shift:  Day Job Employee Status:  Regular Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. The Global TTS Operations Governance Group provides support across the TTS Operations, Controls, Policy and Quality functions.  The Group is comprised of the following work streams: Regional Governance (NAM, EMEA, LATAM, ASIA), Vendor Governance, Fraud Management, Policy & Standards, Reporting & Analytics, Citi Transaction Services - Service Quality Group.•Responsible for project / program management and readiness of the initiatives related to FATCA for the region, including system and process changes for account due diligence, classification and certification, IRS and client reporting, and withholding•Serve as a strategic partner with Technology, Client Delivery, Product, and ICG functions and organizations to define future state and facilitate solution design•Contribute to effort to develop project/program analytics to be used by senior leaders in forming and managing strategy globally•Ensure that projects are closely monitored and kept on track for milestones completion•Develop and review all Project Plans and Issue Logs for projects•Review all deliverables for all projects to confirm conformance to standards and consistency across regions•Develop and review all Status Reports for projects focusing on accuracy, consistency and timeliness•Develop mitigation strategies with all process owners for risks and issues•Coordinate necessary resources across all regions to ensure deliverables are achieved•Work with multiple internal business partners to identify and implement strategic direction•Drive resource management decisions•Deal with complex and highly variable issues with substantial potential impact•Apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations.•Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level personnel•Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions•Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services

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Senior Business Systems Analyst - Engineering and Quality relate

Details: Facility:  Grove U.S.L.L.C. Senior Business Systems Analyst - Engineering and Quality related processesJob ID 5981Job Number 012412Location US - Shady Grove, PAFacility Grove U.S.L.L.C.Department IT/IS/MISEmployment Type Regular/Full-TimeEducation Required Bachelors DegreeLanguages Required English onlyExperience Required 5 - 7 YearsRelocation Provided YesGeneral Job ObjectiveManitowoc Cranes, a global leader in lifting solutions, is seeking a results-driven, Senior Business Systems Analyst - Engineering and Quality related processes. This position will facilitate business process improvement, system enhancements, and support analysis as it relates to global engineering and quality systems and processes. The ideal candidate will have an IS background in supporting global engineering and quality related processes and systems. Key responsibilities of this position will include acting as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems while ensuring alignment to the enterprise goals, objectives, and center of excellence vision in terms of business process improvement. Reports directly to a Lead Business Analyst, this position will be located at the Cranes facility in Shady Grove, PA or Manitowoc, WI.Essential Job Functions• Understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.• 'Responsible for the entire life cycle for highly complex projects including but not limited to: creation of project plans, research and analysis, design, development, testing, implementation, training, and documentation - following IS standards and procedures.• Provide break / fix analysis of global engineering and quality systems• Act as liaison between Engineering, Quality and Information Systems departments.• Provide Engineering/Quality guidance and direction in accordance with IS policies, procedures, concepts and standards.• Provide Engineering/Quality guidance and technical assistance with software licensing• Demonstrate integrity, commitment to stakeholders, and a passion for excellence.Job Requirements/Working Conditions• Bachelor’s degree in Information Technology, Business Information Systems, or Management of Information systems and 5-7 years of information technology experience is required. A minimum of 9 years of information technology experience would be considered in lieu of the degree.• Solid understanding of engineering and quality improvement concepts.• Experience working with PTC products, including Pro-E and PDMLink is preferred.• Experience working with Solidworks, AutoCad, aPrior, Cadra, and Ideas a plus.• Solid business analysis/process and design.• Experience working in or supporting Engineering and Quality functions required.• Strong business acumen and project management skills.• Strong analytical, listening, interpersonal and problem solving skills.• Proven experience in customer relationship management.• Thorough understanding of technology/concepts and its application to engineering and quality processes.• Highly effective and concise written and verbal communication skills. Summarizes/paraphrases both sides of issues. Analyzes underlying issues.• Engineering and quality related software and system analysisJ2W:CB2J2W:MON2EEO STATEMENTThe Manitowoc Company is an Equal Opportunity Employer. Females and minorities are encouraged to apply. EEO Statement

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Quality Training & Implementation Specialist

Details: 2-3 years experience required The Quality Training and Implementation Specialist is responsible for supporting quality improvement efforts initiated by Steward Health Care Network (SHCN), member providers and IPA leadership according to SHCN policies and procedures.  Key Responsibilities: Work collaboratively with team members to implement new systems, training, and help manage progress within practices in new applications and protocols; Survey membership about the impact of improvement efforts; Act as liaison between primary care providers, patients, and specialty providers. Support the SHCN leakage initiatives as appropriate in implementation of new systems; Function as a resource for SHCN providers, staff and members on the administrative and operational aspects of the referral management process; Coordinates the organization of all project documentation according to standards (e.g. pertinent design documents, process flow, budget, file documentation etc).  Requirements: Bachelors degree strongly preferred or equivalent experience; Previous experience training staff in provider offices is required; 3-5 years of experience working within a healthcare setting; Referral management experience required; Excellent communication skills and the ability to deal with individuals at all levels; Must have a high level of tact & diplomacy; Excellent customer service skills required. Must have experience with MS Office, PowerPoint, Survey Monkey or similar application.  Knowledge of eCW or Athena medical record systems is preferred but not essential. Steward Health Care is an Equal Opportunity Employer

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Quality Training & Implementation Specialist

Details: 2-3 years experience required The Quality Training and Implementation Specialist is responsible for supporting quality improvement efforts initiated by Steward Health Care Network (SHCN), member providers and IPA leadership according to SHCN policies and procedures.  Key Responsibilities: Work collaboratively with team members to implement new systems, training, and help manage progress within practices in new applications and protocols; Survey membership about the impact of improvement efforts; Act as liaison between primary care providers, patients, and specialty providers. Support the SHCN leakage initiatives as appropriate in implementation of new systems; Function as a resource for SHCN providers, staff and members on the administrative and operational aspects of the referral management process; Coordinates the organization of all project documentation according to standards (e.g. pertinent design documents, process flow, budget, file documentation etc).  Requirements: Bachelors degree strongly preferred or equivalent experience; Previous experience training staff in provider offices is required; 3-5 years of experience working within a healthcare setting; Referral management experience required; Excellent communication skills and the ability to deal with individuals at all levels; Must have a high level of tact & diplomacy; Excellent customer service skills required. Must have experience with MS Office, PowerPoint, Survey Monkey or similar application.  Knowledge of eCW or Athena medical record systems is preferred but not essential. Steward Health Care is an Equal Opportunity Employer

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